Terms of Service

Service Scope

VPNKQ provides international route subscriptions for cross-border access and access to international websites, covering 120+ countries / 230+ routes and supporting Windows / macOS / iOS / Android / Linux. Check the user panel for available routes, client download options and subscription status.

Subscriptions provide network connectivity and do not include memberships, content licenses or account permissions for third-party websites or apps. Third-party services set their own regional policies, account reviews and content rules. A subscription does not guarantee ongoing access to any specific content.

Account and Subscription Rules

No email address is required; you can register with a username and password. Keep your login details and subscription link secure, and do not post subscription credentials on public pages. If you discover a credential leak or unusual activity, change your password promptly and request assistance through a ticket.

There is no limit on the number of devices online at the same time, for the account holder’s own devices. This does not permit distributing a subscription to others. Reselling or renting accounts or subscriptions, sharing them among multiple people, and unauthorized commercial distribution are prohibited. Users are responsible for activity under their accounts.

Monthly subscription data resets each month on the activation date. If you upgrade mid-cycle, the price difference is converted into the remaining days. Data packages remain available until used and never expire. Check data allowances, remaining data and order status in the panel; full prices are listed on the pricing page. Payment methods include Alipay / WeChat Pay / USDT.

Lawful Use

Users must comply with the laws and regulations where they are located and those applicable to their use, as well as the rules of the services they access. The service must not be used for unlawful purposes, including violating others’ rights, distributing illegal content, committing fraud, accessing systems without authorization or disrupting normal network operations.

Do not use an account to send malicious traffic, distribute unsolicited messages or disrupt other users’ connections. Users are responsible for determining whether the content they access and their actions are lawful. VPNKQ provides connectivity and does not determine whether third-party content is appropriate to access or use.

Availability and Limitations of Liability

Connection quality depends on factors such as the local network, carrier routing, device settings, the status of destination services and maintenance. VPNKQ does not guarantee uninterrupted connections, a fixed speed or access to every destination service. Route adjustments and maintenance notices are shared on the site or through the user panel.

If a problem occurs, first check your subscription status and client settings, then consult the troubleshooting guide or submit a ticket. You may include your platform, client messages and details of the issue, but do not share your password or complete subscription link publicly.

To the extent permitted by applicable law, VPNKQ is not liable for losses caused by users’ violations, exposed credentials, changes to third-party services or local network failures. This does not exclude liability that cannot legally be excluded or affect the refund rights set out in these terms.

Refunds

You may request a full refund for any reason within 7 days of your first payment. You do not need to cite connection issues or complete troubleshooting first. Sign in to the user panel and submit a refund request through the ticket portal, specifying the relevant order.

VPNKQ will review the order and payment records before processing the request. If further information is needed, we will explain in the ticket. The time it takes for a refund to arrive depends on the payment provider; no fixed arrival time is guaranteed. When a refund is processed, the subscription benefits associated with that order will also be handled, with the status provided through the ticket.

Account Termination and Changes to These Terms

For unlawful use, resale or sharing, malicious disruption of the service, unauthorized payments or similar conduct, VPNKQ may restrict connections, suspend subscriptions or terminate accounts. In urgent situations, restrictions may be applied first, with details provided through the panel. Users may submit further information or raise an objection by ticket.

VPNKQ may update these terms in response to service changes or legal requirements. The update date will be revised on this page, and important changes will be announced on the site or through the user panel. Changes will not retroactively cancel refund rights that have already taken effect; any changes affecting existing order benefits will be explained separately. Users who do not agree to the changes may stop using the service and ask through a ticket how existing subscriptions will be handled.

Account termination, changes to these terms and related disputes do not affect users’ rights under applicable law. For information about personal data handling, see the Privacy Policy.